TERMS AND CONDITIONS
In the context of this website, 'we', 'our' and 'us' means LicensedClearanceWarehouse.com and 'you' and 'your' means you, the user or customer of this website. The use of the term 'product' includes the plural 'products'. Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this web site you agree to the terms of the Contract of Sale. If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website. We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your risk.
CHANGES TO TERMS
Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.
CHANGES TO PRODUCTS
We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice. We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. All depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.
The price displayed for products on this website represents the full price, including GST, for the product itself but does not include postage/delivery charges which will depend on the destination. We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.
When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing. The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays and you agree that unless proven otherwise we are not responsible for any such occurrence. This website may:
• store one or more cookies in your browser in order to improve service for you on your subsequent visits to this website;
• request your browser to transmit this data back to the web server; or
• request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.
INTELLECTUAL PROPERTY RIGHTS
Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent. Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner. The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.
CONTRACT OF SALE
These terms together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.
We only accept payment through direct deposit or PayPal (for online sales) and cash or credit card (for showroom sales). We process PayPal payments when you checkout from the product order screen. Payment will not be processed until we have received all relevant information required for processing to be completed. The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.
You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times are in working days Monday to Friday excluding public holidays. Normal delivery is within 2 to 14 working days from the date of payment of your order. We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
PASSING OF PROPERTY
Property in the product passes to you upon receipt of the product by you.
Statutory Conditions and Warranties
Licensed Clearance Warehouse provides a voluntary warranty and applies the Conditions and Warranties required by law.
Statutory Conditions and Warranties
For all products sold Licensed Clearance Warehouse provide conditions and warranties contained in the Commonwealth Trade Practices Act 1974.
Where the thirty (30) day change-of-mind period has elapsed and the conditions provide that unless the product has defects which Licensed Clearance Warehouse specifically bring to your attention before the sale, the product is of merchantable quality—that is:
• the product is free from manufacturing defects and faults and reaches a basic level of quality given the price of the product and any description that is provided with the product;
• the product is fit for the purpose or job for which it is normally supplied or to which Licensed Clearance Warehouse agreed before the sale.
• the product matches any description provided on our website or on labelling or packaging (See “Changes to Product”); and
• you receive clear title to the product
The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product. If the product does not fulfil any of these conditions or warranties then, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired. A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product. Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim. Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Licensed Clearance Warehouse and you including any costs involved. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at www.accc.gov.au/content/index.phtml/itemId/322947.
Licensed Clearance Warehouse do not provide a refund, credit or exchange if:
• You have damaged the product by using it in a way it was not meant to be used.
• You have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labelled as seconds or faulty,
• The thirty (30) day change-of-mind period has elapsed and the product matches the description provided on our website and is free from manufacturing defects or faults.
Voluntary Warranty Policy
All products sold by Licensed Clearance Warehouse have a 'dead on arrival' (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, Licensed Clearance Warehouse will replace or repair the product at our discretion and our cost. If Licensed Clearance Warehouse have no further stock of the item and it cannot be repaired Licensed Clearance Warehouse will replace it with a similar product or offer you a full refund. If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim. You can take advantage of this offer for up to twelve months after sale. This warranty does not apply to damage packaging only and does not detract from your statutory rights.
Manufacturers Voluntary Warranty
Many of the products supplied by Licensed Clearance Warehouse are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website. For some products it may be more efficient for you to contact the manufacturer rather than Licensed Clearance Warehouse. This is particularly so for electronic equipment. A manufacturers warranty does not detract from your statutory rights.
Making a Claim
To make a claim you must:
• provide us with a copy of your tax invoice or similar proof that the item was purchased from us.
• describe accurately the problem you have encountered and provide evidence (eg a photograph) to support your claim
• state whether you are requesting a replacement, repair, refund or credit
Return of Product for Warranty Claim
Where the thirty (30) day change-of-mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approve from our Customer Service Team. The product must be returned to us within thirty (30) calendar days from the approve date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product. We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services. Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense. Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a handling and administration fee.
Refunds or credit
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns. Our contact details are below and we will respond to your query as soon as possible.
Facsimile: (03) 9444 7406
Post: PO Box 835, Bayswater Victoria
3/353 Dorset Road, Bayswater, Victoria 3153
We offer a shipping discount when purchasing two or more items that are in the same package. Simply request a total during checkout. Licensed Clearance Warehouse ships its official licensed merchandise to all areas of Australia as well as internationally. For deliveries within Australia, we use Australia Post's eParcel service. To ensure orders over $50.00 are delivered safe and sound you will usually need to sign to accept delivery. If nobody is available to sign, your parcel will be left at the post office for collection. You should also include a daytime phone number with your shipping details should we need to contact you if there are any problems with your delivery.
All items are dispatched by Licensed Clearance Warehouse within 48 hours of receiving your order. Delivery times are based on the following guidelines:
1 - 4 days - NSW, ACT, VIC, QLD Metro
3 - 9 days - SA, WA, NT, TAS, QLD North
As a general guide domestic shipping costs (minus packaging) are as follows -
Weight / Price
Up to 500g / $8.00
Up to 3kg / $12.00
Up to 15kg / $25.00
Up to 25kg / $50.00
Up to 50kg / $100.00
Within Australia, most items ship via Australia Post. Please contact us for Registered Mail, Express Post or courier options.
As a general guide international shipping costs (minus packaging) are as follows -
Weight / Price
Up to 500g / $20.00
Up to 10kg / $50.00
Up to 20kg / $100.00
Tracking information is not offered by Australia Post for International Air Mail. Contact us if you are interested in other international shipping methods (Registered Mail, Express Mail, etc).
The estimated transit time for international packages shipped outside of Australia via International Air Mail is seven (7) to fourteen (14) business days but they ask to allow up to forty-five (45) days in case there are customs delays or other unforeseen delays (except Italy where the transit time is three (3) to six (6) weeks but will sometimes take up to sixty (60) days).
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. We are not able to mark items as 'Gift' on customs forms. eBay Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.